類別 帳號(hào) 密碼
免費(fèi)求職登記 | 企業(yè)招聘注冊(cè) | 招聘會(huì) 區(qū)縣招聘: 仁壽 | 彭山 | 洪雅 | 丹棱 | 青神
眉山市人力資源網(wǎng)——四川省眉山市最大的網(wǎng)上人才市場(chǎng),四川省首家3R級(jí)人才市場(chǎng)
設(shè)為首頁(yè)|加入收藏

業(yè)

會(huì)員單位 3065 個(gè)
總 招 聘 33831
有效招聘 149

總?cè)瞬艓?kù) 192209
本月新增 84
本周新增 26
首 頁(yè)
個(gè)人求職
招 聘 會(huì)
人才搜索
人事代理
高校頻道
招考信息
自主創(chuàng)業(yè)
見習(xí)基地
就業(yè)指導(dǎo)

四川德康通內(nèi)斯食品有限公司招聘信息

  招聘會(huì)信息:
<<<點(diǎn)擊報(bào)名參會(huì) 點(diǎn)擊查看招聘會(huì)詳細(xì)信息|展位預(yù)訂情況 | 參會(huì)地點(diǎn) | 入場(chǎng)須知
     
  企業(yè)報(bào)名參會(huì)>> | 展位分布 | 報(bào)名情況 | 參會(huì)地點(diǎn) | 入場(chǎng)須知  
 
 當(dāng)前位置:信息>> 英文簡(jiǎn)歷:IT/電信/互聯(lián)網(wǎng)行業(yè)副總
英文簡(jiǎn)歷:IT/電信/互聯(lián)網(wǎng)行業(yè)副總
2007年9月4日,已點(diǎn)擊:25398次  來源:   [打印本頁(yè)] [收藏本頁(yè)] [關(guān)閉窗口]
眉山人才網(wǎng)/洪雅人才網(wǎng)/彭山人才網(wǎng)/仁壽人才網(wǎng)/青神人才網(wǎng)/丹棱人才網(wǎng)/四川人才網(wǎng)/樂山人才網(wǎng)/眉山勞動(dòng)力市場(chǎng)

Mr. Charmond Tsang C.L.      

MBA, BEng, MIEE

Tel: +(86) 133333333333 / +(852) 1234-*****

E-mail: ******@netvigator.com

PROFILE

10+ yrs Call Center veteran; China experience, Guru in Business Operations and Sales & Marketing

A self-motivated and dynamic senior executive with 19-year of regional management and international experience. Extensive experience working with Call Center/Telecom/CRM services and outsourcing in the Telecom/Finance/IT arenas.

Experienced in contract management, business development, and operations consulting. Held various senior positions in business development, sales & marketing and operations in CRM outsourcing service provider, ISP, Telcos, equipment vendor and billing system vender.

PROFESSIONAL EDUCATION

Master of Business Administration (MBA) 1991 - 1994
  
-- Hendon Business School, University of Middlesex, London, UK

BEng (1st Class Honour) in Electronics Engineering 1987 - 1989
 
-- University of Middlesex, London, UK

 -- Awarded “The Institution Prize” by the Council of IEE

EMPLOYMENT HISTORY

Shanghai VavoTelecom Co. Ltd. (Shanghai, PRC) (a local partner of PCCW Teleservices Ltd.)

Vice President

Achievements and Responsibilities 

 Built and led the developed of a new telecom Value Added Services business unit. Launched a new Telecom VAS service in Shanghai. Established effective sales and service channels. 

 Evaluated and managed business partners such as major telecom operators and equipment vendors in China. Ensured service delivery according to SOW and contracts.

 Act as the Technical Director, performed vendor evaluation and on-going improvement on the IN and SSP platforms. 

 Ensured the business processes meet varies service KPIs and budgets, such as service provision lead time, customer satisfaction index, billing accuracy and quality index.

Nuvigo Corporation Sdn. Bhd., Malaysia  3/03 to 4/04

General Manager

Achievements and Responsibilities

Developed new business opportunities with major telecom clients in Malaysia, focusing in Call Center/Telecom/CRM and IT outsourcing and consulting services.

 Worked with local SI partners to jointly develop solutions and managed major clients’ relationship on an executive level.

 Delivered CRM consultation project for an insurance company to enhance their customer servicing effectiveness and efficiency.

PCCW, HK    8/02 to 2/03

Assistant Vice President – Business Development

Achievements and Responsibilities

Assumed the role of Operations Head, managed the operations and delivered the KPIs of the Malaysia call center team.

Adopted the Balanced Scorecard framework, improved the first contact resolution by 10% and improved productivity by 15% while maintained the operating budgets.

Built and developed new customer in the Telecom/IT sectors across Asia Pacific region covering mainland China, Taiwan, Hong Kong, Singapore and Malaysia. 

 Led project teams and sales consultants to deliver professional consultation to major Telecom clients.

Managed major clients’ relationship on a senior level; identify potential business opportunities and partnership arrangement.
 
Secured major contracts with blue chip clients on large scale IT/CRM outsourcing services.

Major Projects Reference

A Major Mobile Operator in Malaysia - Successfully won a multi-million operations consultation contract of a 200+ seats call center facilities. 

A Major Telco in Malaysia - Provided business consultation of its Call Center rationalization and consolidation project with over 1,000 seats and multiple locations. 

A Leading Mobile Operator in Malaysia - Provided marketing and business consultation to the formulation of its loyalty program strategy.

CLP Telecom, HK   5/01 to 12/01

Senior Call Center Manager

Achievements and Responsibilities

Led a team of 30 professional sales and service consultants to achieve company KPI and sales target.

Increased the productivity of the call center by 30%. Doubled the call center call handling capacity with 53% increased in resources.

Managed 3rd channel partners such as telemarketers and direct sales to promote ISP services to targeted consumer market.

Developed sales strategies across direct sales/telesales/channel sales partners for internet services.

Fully responsible for the implementation, management and operations of the multi-media CRM call center to achieve company’s sales targets.
 
Built and trained up the telemarketing skills of the in-house sales consultants.
Perform on-going coaching, motivation and training to enhance the selling skills of the subordinates.

 Led the development and formulation of the company’s CRM initiatives. I

Implemented multi-media CRM projects in the Contract Center environment to achieve company sales and services objectives.

PCCW Teleservices, HK   1/98 to 5/01

Call Center Outsourcing BU - Head of Sales & Marketing

Achievements and Responsibilities

Full P&L responsibility of the business unit.

Led a team of professional Sales Managers and Marketing Managers to meet $140million annual revenues target.
 
Built from scratch and gained 30% market share in telemarketing service in the insurance sector.
 
Won and implemented a major CRM/IT outsourcing project from a major global bank – First of this kind in the HK market.

 Responsible for the management of the Product Marketing team.

Development of marketing strategies. Determined market position and drove the implementation of various marketing tactics to achieve the marketing objectives.
 
An active company spokesman, a guest speaker at international conferences and was interviewed by major newspapers in HK.

Major Projects Reference

A Global Banking Group in HK

Successfully won and launched a multi-million CRM contract for a global banking group in HK.
 
Sold to the Head of the banking group; applied innovative consultative selling skills to identify and overcome major road blocks.

 Take up the role of a project director; overseeing the implementation from pre-sales to operations. 

 Pro-sell account servicing and managed the client’s expectations on operational performances on an on-going basis.

Major IPO projects in HK

Successfully won large scale CRM contracts for handling IPO for a major blue chip company and the HK government.

Applied innovative selling skill, prepared sales strategic to win the contract from a competitive tender.

Positively contributed to the profit margin of the company.

A Major Bank from the UK

Successfully sold and won a multi-million contract for a regional B2B internet exchange portal support center. 

 Positively contributed to the company profit margin.

A Leading Mobile Phone Manufacturer

 Won a long term customer care CRM project from a competitive tender

 Negotiated the contract with the head of the client; assessed client’s requirement and developed a win-win situation for both companies.

Wharf T&T Limited, HK     12/95 to 1/98
(formerly known as New T&T Hong Kong Limited)

Call Center Product Manager - Commercial Operations Division

Responsible for the development of Nortel Switching services. Pre-sales and pro-sell support to call center customers.

 Explored business opportunities to enhance the Call Center services with CTI functionality.

 Held and orgainsed the first Centrex based Call Center seminar in HK.

Senior Solution Consultant - Sales & Marketing Division

Advised and assisted Product Marketing in the development of Centrex services. Evaluated CPE based ACD and IVR products.
 
Built relationship with IVR and computer vendors to prepare for integrated CTI development.  Responsible for developing and designing various customised call center applications.

 Coordinated with sales team to make formal presentations to the customers’ senior management.  Assisted Sales to prepare special pricing scheme for non-standard services.
 
Developed proposals and special bids for large-scale telecom projects.  Collaborated with internal parties and clients to resolve outstanding bids and project issues.

PREVIOUS EMPLOYMENT

Convergys, UK (formerly known as Cincinnati Bell Information System - CBIS)  2/95 to 11/95

Analyst

NortelNetworks, UK (formerly known as Bell-Northern Research)  2/90 to 1/95
Software Engineer – DMS product

PCCW, HK (formerly known as Hong Kong Telecom Ltd)  6/83 to 8/87
Senior Technical Officer

CONFERENCES AND PUBLICITIES

Call Center Management Symposium 2000 28-30 March 2002

Organiser: Hong Kong Call Center Association

Venue:  Hong Kong Convention and Exhibition Center, Hong Kong

Topic:  Grow Your Business through Call Center Outsourcing: Cases Sharing

CRM and Call Center Conference 

Organiser: IBC Asia (S) Pte Ltd, Singapore

Venue:  Island Shangri-la, Hong Kong
 
Topic:  Case studies on successful CRM project Management and Implementation

PCCW Teleservices 1st Anniversary Press Conference 11 October 1999

Venue:  PCCW Conference Room, Wanchai, Hong Kong

 Coverage: South China Morning Post, HK Economic Times, Hong Kong Standard

SKILLS AND OTHER INFORMATION

Languages:

Fluent in English, Mandarin and Cantonese

General Management: 
 
Leadership and team building, new operations development
 
Operations management – sales and servicing team

Business Operations, Sales, Marketing, and Analytical Skills:

Contact and Vendor management

Financial analysis; bids and tenders preparation

 Key accounts and channels management

IT and Technical Skills, including: 

 Strong understanding of technology, computers and IT industry. 

 Strong understanding of voice and networking products

Mobility:

 British citizen and HK permanent resident. Free to travel in the AP region.

眉山人才網(wǎng)/洪雅人才網(wǎng)/彭山人才網(wǎng)/仁壽人才網(wǎng)/青神人才網(wǎng)/丹棱人才網(wǎng)/四川人才網(wǎng)/樂山人才網(wǎng)/眉山勞動(dòng)力市場(chǎng)



來源:中華英才網(wǎng)
   本類相關(guān)信息
· 市場(chǎng)主管英文簡(jiǎn)歷 2007年9月4日
· 英文簡(jiǎn)歷:資深市場(chǎng)營(yíng)銷管理人員 2007年9月4日
· 英文簡(jiǎn)歷--供應(yīng)鏈咨詢員 2007年9月4日
· 高級(jí)銷售 2007年9月4日
· 人力資源助理 2007年9月4日
· 行政秘書 2007年9月4日
· 有工作經(jīng)驗(yàn)者英文簡(jiǎn)歷 2007年9月4日
· 行政助理 2007年9月4日
· 英文簡(jiǎn)歷--供應(yīng)鏈咨詢員 2007年9月4日
· 英文簡(jiǎn)歷:資深市場(chǎng)營(yíng)銷管理人員 2007年9月4日
 
最新公告 招考 資訊
 
四川大學(xué)華西第二醫(yī)院 眉山市婦女兒童醫(yī)院 眉山市婦幼保健院關(guān)于眉山市第一托育園擬聘工作人員  (10-22)
眉山市企業(yè)崗位需求信息  (10-19)
眉山市民辦高校崗位需求信息  (10-19)
眉山市中醫(yī)醫(yī)院關(guān)于“2024年秋季人才招聘”擬錄用人選 (第二批)的公示  (10-10)
眉山市中醫(yī)醫(yī)院關(guān)于“2024年秋季人才招聘”擬錄用人選 (第一批)的公示  (9-20)
眉山市東坡區(qū)尚義鎮(zhèn)衛(wèi)生院關(guān)于招聘臨聘人員的公告  (9-4)
關(guān)于公開招聘眉山市第一托育園工作人員體檢事項(xiàng)的公告  (8-26)
眉山市東坡區(qū)婦幼保健計(jì)劃生育服務(wù)中心關(guān)于招聘臨聘人員的公告  (8-22)
眉山市東坡區(qū)住房和城鄉(xiāng)建設(shè)局關(guān)于編外人員擬聘人員信息公示  (8-20)
眉山市東坡區(qū)通惠街道社區(qū)衛(wèi)生服務(wù)中心關(guān)于編外人員招聘信息公示  (8-16)
眉山市東坡區(qū)通惠街道社區(qū)衛(wèi)生服務(wù)中心關(guān)于招聘臨聘人員的公告  (8-9)
眉山市中醫(yī)醫(yī)院關(guān)于2024年秋季人才招聘的公告  (8-9)
眉山市東坡區(qū)住房和城鄉(xiāng)建設(shè)局關(guān)于公開招聘編外人員的公告  (8-5)
眉山市彭山區(qū)人民法院公開招聘聘用人員公告  (7-17)
四川大學(xué)華西第二醫(yī)院眉山市婦女兒童醫(yī)院眉山市婦幼保健院關(guān)于眉山市第一托育園擬聘保育老師的公示  (7-8)
四川大學(xué)華西第二醫(yī)院眉山婦女兒童醫(yī)院眉山市婦幼保健院關(guān)于公開招聘眉山市第一托育園工作人員體檢事項(xiàng)的公告  (7-1)
眉山市東坡區(qū)萬(wàn)勝鎮(zhèn)衛(wèi)生院關(guān)于編外人員擬聘人員信息公示  (7-1)
眉山市東坡區(qū)通惠街道社區(qū)衛(wèi)生服務(wù)中心關(guān)于編外人員招聘信息公示  (6-19)
眉山市東坡區(qū)人民法院公開招聘聘用人員公告  (6-19)
眉山市總工會(huì)2024年公開招聘社會(huì)化工會(huì)工作者公告  (6-17)
熱點(diǎn)專題調(diào)查
1、眉山市人力資源市場(chǎng)招聘效果調(diào)查... 參與
2、就業(yè)意向調(diào)查(僅限求職者填寫) 參與
3、企業(yè)人才需求情況調(diào)查(僅限企業(yè)... 參與
4、高校畢業(yè)生自主創(chuàng)業(yè)調(diào)查問卷 參與
5、“2021年就業(yè)問題”調(diào)查問卷 參與


圖片新聞
2014年春季招聘會(huì)活動(dòng)現(xiàn)場(chǎng)
2014年2月14日首場(chǎng)招聘會(huì)活動(dòng)現(xiàn)場(chǎng)
求職技巧
 雀巢公司被判支付原職工第十三個(gè)月薪金

 我的應(yīng)聘敗在簡(jiǎn)歷上

 抬高自己降低別人 軟件公司構(gòu)成侵權(quán)

 7天長(zhǎng)假有幾天是帶薪假日

 論企業(yè)經(jīng)營(yíng)期滿終止或解除勞動(dòng)關(guān)系/合同...

 解除勞動(dòng)合同的權(quán)利與解除勞動(dòng)合同的后果...

 合同過期后勞動(dòng)關(guān)系解除的經(jīng)濟(jì)補(bǔ)償

 訂立無固定期限勞動(dòng)合同的職工在合同履行...

 被除名司機(jī)狀告公司

 這起勞動(dòng)爭(zhēng)議案是否超過仲裁時(shí)效

 
市場(chǎng)簡(jiǎn)介 | 各部職能 | 市場(chǎng)動(dòng)態(tài) | 收費(fèi)標(biāo)準(zhǔn) | 法律聲明 | 隱私聲明 | 合作單位 | 資質(zhì)榮譽(yù) | 媒體報(bào)道 | 聯(lián)系方式 | 關(guān)于我們 | 友情鏈接 | 標(biāo)志釋意 | 廣告服務(wù) | 站內(nèi)地圖
Copyright [2008-2020] by [眉山市眉州人才市場(chǎng)] 版權(quán)所有 .All rights reserved.

蜀ICP備05015773號(hào)

川公網(wǎng)安備 51140202000247號(hào)

地址:四川省眉山市紅星東路二段91號(hào)三樓(玫瑰園八區(qū)對(duì)面)
聯(lián)系電話:028-38221772[交流部] 38236360[綜合部] 38235345[代理部] 傳真:028-38236360
郵編:620010 Email:msdprc@qq.com 網(wǎng)址:WWW.RC139.COM WWW.MSDPRC.COM